Customer Service Commitment

Silicon Valley Community Foundation is committed to world-class customer service to all constituents. For community foundation employees, this commitment means each one of us will:

• Embrace the community foundation's values of collaboration, diversity, inclusiveness, innovation, integrity, public accountability, respect and responsiveness
• Create an inviting and customer-friendly atmosphere
• Offer consistency of service
• Always respect privacy and honor confidentiality

Customer Service

We define our customers as our donors, grantees and grantseekers and other community members with whom we interact during our work. The customer service expectations and behaviors are designed to support positive relationships for all. Positive customer service will enable us to work better together and serve the community.

Communications

In all our communications we will embrace the following values:

1. Responsiveness
2. Respect
3. Confidentiality of donor, grantee and employee information
4. Proactive Customer Service